This week we have received feedback from the community about the "50% off everything" flash sale that was running from Monday through to Tuesday evening. As it turned out the image and text used to promote this big thank you sale created the assumption that the popular content packs would receive a "double discount" . Which sadly enough turned into disappointment for some when it was not the case.
As we stand proud on listening to your feedback about anything and everything we do, we want to offer our apology on the confusion it created. The intention of this sale was to be a big thank you for your participation of the free weekend. It was absolutely not intended to create a confusion or to dupe people during this sale.
Therefore we want to offer anyone that has purchased packs during the flash sale to apply for a 100% refund of the purchased packs during the flash sale.
What are the requirements for this refund:
Having bought a pack during the flash sale. In the period of Monday 29th of June 2015, 20.00 CEST and Tuesday 30th of June 2015, 20.00 CEST
You will have to apply for a refund through our helpdesk
For a smooth process please use "Flash sale pack refund" in the title of your ticket, provide your email address used for registering you game account and your account name as used in the game.
What will we do:
After the approval of the refund requests you will receive a redeem code worth the full amount of vRP's spend on purchasing the packs during the sale
As a gesture of goodwill the purchased pack will remain in your library so you can still use them in RaceRoom
And of course for our next sale we will do our up-most to be clear on what is on sale and what is not!
Last but not least we want to extend our apologies to anyone that feels duped by the unclear communication about this flash sale. We appreciate your support and honest feedback on this and we hope that this gesture will go a long way in your trust in us to keep on delivering.
Please accept our apology for this honest mistake.
Best regards,
The Sector3 Studio Team
